Scottsdale Public Library in Arizona recently had an extended conversation through their ask-a-librarian online reference tool. The patron sent the following question: “Hi! I was looking on ReferenceUSA to find out how many businesses are in the city of Scottsdale and try to rank them by size.”
The librarian helped the patron find the requested information and shared instructions how to conduct the search on his own. The patron was happy with the results and is now a confident ReferenceUSA user. This entire interaction was completed online without the patron having to go into the library.
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